Privacy Policy

1. Introduction

Good Tech (Pvt) Ltd ("we," "our," or "us") operates HysabOne, a cloud-based accounting and inventory management software. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and password when you register.
• Business Data: Financial records, invoices, inventory data, customer information, and other business data you enter into the system.
• Payment Information: Billing details when you subscribe to our paid plans (processed securely through our payment partners).
• Communication Data: Messages, support requests, and feedback you send to us.
• Usage Data: Information about how you use our service, including log data, device information, and analytics.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Security

We implement robust security measures to protect your data:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted.
• Amazon AWS Data Centers: Your data is stored in secure, world-class data centers with automatic backups.
• Local Servers: Additional servers in Islamabad, Faisalabad, and Karachi for redundancy.
• Oracle Database: Enterprise-grade database for maximum reliability and security.
• Access Controls: Strict access controls and authentication measures.
• Regular Audits: Periodic security audits and vulnerability assessments.

5. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our service (e.g., payment processors, cloud hosting).
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given us explicit permission.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. You can request deletion of your account and data at any time by contacting our support team. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

8. Cookies

We use cookies and similar tracking technologies to enhance your experience. These include essential cookies for the service to function, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can control cookie preferences through your browser settings.

9. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Company: Good Tech (Pvt) Ltd
• Email: support@hysabone.com
• Phone: +92 324 906 6001
• WhatsApp: +92 324 906 6001
• Address: Islamabad, Pakistan